Last Updated: June 2026

At PrettyBull Limited, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

By placing an order through our website, you agree to this Returns & Exchanges Policy.

30-Day Return Policy

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return, all items must meet the eligibility requirements described below.

Returns requested after 30 days from delivery will generally not be accepted unless required by applicable law.

Return Eligibility

To be eligible for a return, the item must:

• Be returned within 30 days of delivery.
• Be unused and unworn.
• Be in its original condition.
• Include original packaging, tags, and accessories.
• Be free from damage caused after delivery.
• Include proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used unless they arrive damaged or defective:

• Opened wigs
• Used hair extensions
• Used braiding hair
• Hair care products that have been opened
• Customized or personalized products
• Clearance or final sale items
• Gift cards
• Digital products
• Items marked as non-returnable at the time of purchase

Exchanges

We gladly offer exchanges for eligible products.

Exchanges may be requested when:

• The wrong item was received.
• The product arrived damaged.
• The item has a manufacturing defect.
• A different size, color, or variation is requested (subject to inventory availability).

If the requested replacement is unavailable, a refund or store credit may be offered.

Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

• A damaged item
• A defective product
• An incorrect item
• Missing items

Please contact us within 48 hours after delivery.

Include:

• Order Number
• Description of the issue
• Clear photographs of:
  • The shipping package
  • Shipping label
  • Damaged product
  • All received contents

Failure to report damage within 48 hours may affect claim eligibility.