Shipping policy

Last Updated: June 2026

Thank you for shopping with PrettyBull Limited. This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery times, shipping costs, and other important information regarding your purchase.

By placing an order on our website, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed after business hours will begin processing on the next business day.

If additional verification is required, order processing may be delayed until verification has been completed.

Estimated Shipping Time

After your order has been processed, the estimated delivery time is:

Standard Shipping: 3–7 Business Days

Please note that delivery estimates are not guaranteed and may vary due to:

• Weather conditions
• Carrier delays
• Peak shopping seasons
• Customs inspections (if applicable)
• Natural disasters
• Other events beyond our control

Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is completed.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Availability for additional destinations may change over time.

Certain remote locations may require additional delivery time.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing:

• Tracking Number
• Shipping Carrier
• Tracking Link

Tracking information may take 24–48 hours to update after shipment.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

• Contact us immediately.
• Address changes can only be made before the order has shipped.
• Once shipped, we cannot guarantee address corrections.

Orders returned due to incorrect addresses may require additional shipping charges for reshipment.

Undeliverable Packages

Packages returned because of:

• Incorrect address
• Failed delivery attempts
• Refused delivery

may incur additional shipping fees before being reshipped.

Original shipping charges are non-refundable.

Lost Packages

If your tracking information shows no movement or indicates the package may be lost:

Please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the shipment.

Replacement or refund decisions will be made after the carrier's investigation has been completed.